FAQs

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Q: What can we purchase with the 10% off code I received in the welcome email?

A: All full priced items that do not offer free shipping.

Q: Will Go Gear Direct ever expand into other types of "gear"?

A: Yes! We are very excited to expand into many other activities where new and interesting gear will be a necessity.

Q: I canceled my subscription from Go Gear Direct newsletter, want to subscribe back, but not getting any newsletter. How can I fix it?

A: Unsubscribed users can opt to resubscribe to our newsletter by filling out and submitting the following signup form .

Q: Why can't I subscribe to receive updates on the website after I unsubscribed to the original email sign-up request I received?

A: Our firewall doesn't allow re-subscription after you have un-subscribed. Please request to be re-subscribed via email to [email protected].

What is the GoGearDirect Price Match Guarantee?

A: GoGear promises to never be beat on price by direct competitors. We promise to match your out of pocket price on a qualifying piece of gear found at another store to include their shipping cost.

Q: What is a qualifying piece of gear?

A: Any new gear that is sold retail online by a direct competitor (think Cableas, Amazon, Wal-mart, Midway, or Brownell’s) to GoGear Direct qualifies for the price match guarantee (their price and shipping cost).

Q: How do I make a price match claim with GoGear Direct?

A: Just send an e-mail to [email protected] with a screenshot of the lower priced item to include the shipping. The claim will be reviewed and an e-mail will be sent back to you within 48 hours.

Q: What if the competitor does not have the item in stock or has limited quantities of the product?

A: Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if GoGear Direct has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Q: Does GoGear Direct match prices for liquidation or going out of business sales?

A: No. Items in a liquidation or going out of business sale are clearance items. Clearance items are excluded from the GoGear Direct Price Match Guarantee. GoGear Direct may run tests of the Price Match Guarantee amend these terms at any time. To see the complete list of terms please review the Price Match Gurantee section of the Terms and Conditions.

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